Return Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 7 days of your purchase.

1. Please email sales@shsproducts.com.au to request a refund.
2. Mail your returned item to:
     shs Products
     Returns Department
     PO Box 568
     Nowra NSW 2541
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened or used.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, MasterCard)
Cheque/Money Order
Direct Deposit
PayPal

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Cheque/Money Order

     shs Products
     Returns Department
     PO Box 568
     Nowra NSW 2541

Shipping Policy

Turnaround

All orders of in stock items are shipped within 48 hours Monday - Friday 9am - 5pm.

Shipping Rates

shs Products only ships products to destinations within Australia and shipping cost is based on the total order value.

The following prices are Including GST:

Order Amount	Shipping Cost
$0 - $25	$4.50
$25 - $50	$9
$50 - $100	$12
$100 - $200	$15
$200 - $300	$18
$300+	$26

Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.


Additional Information

Please contact us on 1800 193 713 if you would like more information about our policies.